CRE8 Center For Realizing Excellence

Public Housing Authority Process Improvement Checklist. - Develop a high-level baseline of each major.     work area.  - Identify goals, issues, and opportunities.  - Determine the scope and level of redesign    required.  - Develop baseline (current state) step-by-step   process blueprints. - Identify detailed process issues and goals.  - Develop a first level redesign to examine   how procedural (non-technology) changes       will improve processes.  - Develop a second level redesign to   determine how better use of existing   (owned) technologies can provide additional    improvement.  - As required, identify how advanced    technologies can further improve the    process.  - Gain agreement to the level and scope of the   redesign.  - Develop a change action plan to guide and    measure changes. For additional ideas regardin...