CRE8 Center For Realizing Excellence

A Digital Workflow Consultant can smash paradigms and innovate your organization.   However to be successful this consultant needs to be skilled in workflow technology and process improvement (LEAN, Six Sigma, BPM, TQM) so they are able to clean up processes before automation, look for ways to reduce re-work, improve quality, and innovate processe. A skilled Digital Workflow consultant can:  - interview internal groups (and customers/vendors) to determine the level of improvement each process requires (efficiency, quality, service, frictionless, governance) and incorporate these factors into the workflow/application design,  - identify how related technologies such as capture, recognition, machine learning, electronic content management, workflow, robotic process automation, and artificial intelligence need to interact with workflow technology to improve processes, and - develop project plans to identify timelines, project dependencies and risks, requirem...

⁸Digital Workflow allows for the automation of processes that are manual and/or partly automated (email, multiple data systems).  Typically, Workflow can be developed using point and click development tools; and provides for automated decisions (if-then-else),  parallel and sequential routing, and integraration to electronic forms (that can be filled out using a portal, cell phone, or email). Workflow can be initiated by a customer, employee, automated task, or an event. Studies find that  digital workflow  technology can significantly reduce organizational costs; and improve efficiency, quality, and service. Improvements can be from 20% to 10x. Challanges with Workflow include the lack of a well thought out enterprise plan and roadmap,  not cleaning up (improving) processes before automation,  improper automation (to detailed or not detailed enough), lack of integration to e-forms, portals, and data systems, and selecting the wrong Digital Wo...

Digital technologies consist of many platforms, products, and tools including capture, recognition, machine learning, content management, workflow, robotic process automation, AI, and electronic records management.   A digital transformation consultant can help your organization develop a/an: enterprise plan to provide a roadmap based upon cost/benefit so that projects can be categorized, planned, and budgeted, process baselines (current state) to identify current process costs, risks, issues, and noncompliance; process redesign goals and maps; and change action plans, digital transformation business-level requirements, workflow maps, technical requirements, vendor requests for proposal/information, change management strategies, estimated project costs, and return on investment (ROI) assessment, and  project plan  to identify timelines, project dependencies and risks, responsibilities, change management, acceptance criteria, progress, and completion....