What is Digital Workflow?

⁸Digital Workflow allows for the automation of processes that are manual and/or partly automated (email, multiple data systems).

Typically, Workflow can be developed using point and click development tools; and provides for automated decisions (if-then-else), parallel and sequential routing, and integraration to electronic forms (that can be filled out using a portal, cell phone, or email). Workflow can be initiated by a customer, employee, automated task, or an event.

Studies find that digital workflow technology can significantly reduce organizational costs; and improve efficiency, quality, and service. Improvements can be from 20% to 10x.

Challanges with Workflow include the lack of a well thought out enterprise plan and roadmap, not cleaning up (improving) processes before automation, improper automation (to detailed or not detailed enough), lack of integration to e-forms, portals, and data systems, and selecting the wrong Digital Workflow product.

To learn how we can help your organization plan for Digital Workflow and process improvement. Contact Us.

Since 1995, we at CRE8 Independent Consultants have assisted hundreds of clients with planning for Digital Workflow. As independent consultants, we at CRE8 provide an objective voice regarding Workflow planning, process improvement, return on investment assessment, vendor evaluation, and project management.

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