CRE8 Center For Realizing Excellence

⁸Digital Workflow allows for the automation of processes that are manual and/or partly automated (email, multiple data systems).  Typically, Workflow can be developed using point and click development tools; and provides for automated decisions (if-then-else),  parallel and sequential routing, and integraration to electronic forms (that can be filled out using a portal, cell phone, or email). Workflow can be initiated by a customer, employee, automated task, or an event. Studies find that  digital workflow  technology can significantly reduce organizational costs; and improve efficiency, quality, and service. Improvements can be from 20% to 10x. Challanges with Workflow include the lack of a well thought out enterprise plan and roadmap,  not cleaning up (improving) processes before automation,  improper automation (to detailed or not detailed enough), lack of integration to e-forms, portals, and data systems, and selecting the wrong Digital Wo...