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What is a Chief Process Officer?


What is a Chief Process Officer? According to Wikipedia, “A CPO is an executive responsible for business process management at the highest level of an organization.” CPOs usually report directly to the chief executive officer (CEO) or board of directors. The CPO oversees business process activities and is responsible for defining process rules, policies, framework, procedures, and guidelines to ensure that the main objectives follow the company strategy as well as establishing control, governance, and measurement mechanisms. 

As there is a need for  CTO/CIO to provide technology support/direction, a CHRO to provide human resource support, and a CFO to provide finance and accounting support and operations, a CPO will work with Chiefs to help ensure organizational improvement goals are set, achieved, measured, and sustained. A CPO will also help ensure that technology ROI, governance, and compliance goals are supported by organizational processes.  

We at CRE8 Independent Consultants can conduct an objective assessment of your organization’s structure, process risks, improvement goals, information governance needs, and develop an assessment of need for a CPO. As requested, we can formally or informally function as a part or full-time CPO for your organization, or assist with the CPO job definition, search and interview process. 

Since 1995, we at CRE8  have assisted hundreds of organizations with process improvement across all industries, ranging in size from 25 to 250,000 employees. To learn more, contact us

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